NBN info

Please note that if you do not need the internet then the NBN may not be suitable for you. The NBN is designed to provide hi-speed internet data, many elderly people do not want the internet and only want to have continued use of a reliable means of communicating via their phone. Connecting to the NBN will mean that your existing home phone line will become redundant and no longer work. If you are not needing the internet but still want a means to communicate via phone then you may save considerable costs by saying no to NBN and investing in a CareAlert mobile gateway. For more information  CLICK HERE 

IF YOU DO WANT THE NBN THEN PLEASE READ CAREFULLY THE FOLLOWING: 
 

AFTER RECEIVING YOUR LETTER ADVISING YOU THAT NBN IS AVAILABLE IN YOUR AREA, YOU STILL HAVE UP TO 18 MONTHS BEFORE YOU HAVE TO DECIDE WHO YOU WILL USE AS YOUR RETAIL SERVICE PROVIDER (RSP). THEREFORE IT IS NOT URGENT THAT YOU MAKE A DECISION TO CONNECT TO THE NBN.

IF YOU WOULD LIKE TO SEE THE ESTIMATED DATES OF NBN CHANGEOVER FOR YOUR SUBURB PLEASE CLICK HERE  

NBNco have advised CareAlert that they will support the migration of medical alarms as the NBN network continues to be rolled out in Australia.

When you have been advised that the NBN is available in your street, follow these 3 easy steps.

Step 1. Register your address on the NBN Medical Alarm Register

Call 1800 227 300 (9am-5pm AEST Mon-Fri)

Step 2. When you are ready to connect to the NBN, call your preferred Retail Service Provider (RSP) and;

  • Tell them you have a CareAlert medical alarm device and that as your selected RSP they must reconnect it for operation before they leave your premises.
  • If you have Fibre to the Premises you need to speak with NBN in regard to the provision of a backup battery  for continuity of operation in a power failure.
  • If you have a Fibre to the Node connection (FTTN) or Fibre to the Basement (FTTB) neither NBN or your RSP can provide battery backup in a power failure. Your CareAlert device has a battery backup in the event of a power failure but if the equipment provided by NBN/RSP does not, then your CareAlert will not operate during a power failure neither will any of your home phones, corded or wireless. It is not CareAlerts responsibility to provide power failure backup support for any NBN/RSP equipment.

Step 3. After Connection - Test your Alarm

  • After the installation of NBN / RSP equipment at your premises, confirm that your CareAlert is working correctly by testing it as advised in the CareAlert Operation and Instruction Manual.  

Although CareAlert have many users already operational on the NBN/RSP equipment and have performed operational testing on many products it is still your responsibility to live test your CareAlert.

  • Note: if you choose to use Home Wireless Broadband you may not have provision for the connection of the CareAlert Smart Dialler

As at May 2016, CareAlert have performed exhaustive tests at an approved testing facility to ensure that our products are fully operational with the following supplied RSP equipment

Sagemcom 3864 OP nbn
Netgear V7610-1TLAUS
Technicolor TG799VAC
OneAccess ONE425-bV-10
AudioCodes MP264DB

PLEASE NOTE: The CareAlert Smart Dialler may work with other RSP supplied equiptment but we cannot guarentee this.

Note: CareAlert are not responsible for any alterations, disconnections or incorrect connections or re-connections of your device to the NBN. If you believe that your CareAlert no longer functions correctly as it did prior to being connected to the NBN, you should contact your RSP or installer immediately.